takbat11 Privacy Policy

1 Introduction and Scope

takbat11 is a trusted online gaming platform in Bangladesh. We place the highest importance on protecting our users' personal information. This Privacy Policy ("Policy") applies to the takbat11 website, mobile application, and all related services.

This Policy describes what information we collect when you visit the takbat11 website or use our services, how that information is used, who it may be shared with, and what rights you have regarding your information. By using our services you agree to the terms of this Policy. In addition to this Policy, our Terms and Conditions and Responsible Gaming policy also apply.

2 Information We Collect

takbat11 may collect the following types of information:

• Identity Information: Full name, date of birth, national ID number (for age verification), and photo identity documents.
• Contact Information: Email address and mobile number.
• Account Information: Username, encrypted password, and account settings.
• Financial Information: Transaction details processed via bKash, Nagad, Rocket, or bank transfer (full card numbers are not stored).
• Gaming Activity: Bet history, win and loss records, preferred game categories, and session duration.
• Technical Information: IP address, device type, browser name and version, and operating system.

3 How We Collect Information

We collect information in the following ways:

• Directly Provided Information: Information you provide yourself during account registration, the verification process, deposit and withdrawal forms, and when contacting customer support.
• Automatically Collected Information: Information collected automatically through cookies, log files, and web beacon technology when you access our platform.
• Information from Third Parties: Necessary information may be received from authorized third parties for identity verification and fraud prevention.

4 How We Use Your Information

takbat11 uses collected information for the following lawful purposes:

• Creating, managing, and verifying accounts (KYC process).
• Processing deposit and withdrawal transactions and maintaining accurate account balances.
• Providing gaming services, managing bonus offers, and running promotional activities.
• Preventing money laundering and fraud (as part of AML/KYC policy).
• Monitoring responsible gaming and identifying potential patterns of addiction.
• Providing customer support and resolving user complaints.
• Ensuring platform security and preventing unauthorized access.
• Analysis to improve service quality and develop new features.
• Fulfilling legal and regulatory obligations.

5 Sharing Information with Third Parties

takbat11 never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited and lawful circumstances:

• Service Providers: With contracted suppliers for payment processing (bKash, Nagad, Rocket), identity verification, and technical infrastructure management — sharing only necessary information and under strict confidentiality agreements.
• Legal Authorities: In response to written requests from competent authorities to comply with applicable laws and judicial orders in Bangladesh.
• Fraud Prevention: With relevant agencies to prevent money laundering, fraud, and other illegal activities.
• Business Restructuring: In the event of a merger, acquisition, or asset transfer, while ensuring continuity of this Policy.

All third-party service providers are contractually required to maintain our data protection standards.

6 Cookies and Tracking Technologies

takbat11 uses cookies to ensure the proper functioning of the website and to improve the user experience. Cookies are small text files stored in your browser.

• Essential Cookies: Required to maintain login sessions and keep core services functioning.
• Functional Cookies: Used to remember your language preferences and settings.
• Analytics Cookies: Collect anonymous statistics to help us understand how the website is used.

You can control or disable cookies through your browser settings, though this may affect the functionality of some services.

7 Data Storage and Security

takbat11 applies industry-standard security measures to protect your information:

• SSL Encryption: All data transmissions are protected by 256-bit SSL encryption.
• Password Hashing: All passwords are hashed and stored using strong cryptographic algorithms.
• Access Controls: Strict role-based access policies are followed.
• Regular Security Audits: Regular security assessments are conducted by third-party experts.

We retain information in accordance with legal requirements, the duration accounts remain active, and regulations governing financial records. Even after an account is closed, some information may be retained for a defined period to meet legal obligations.

8 Your Rights

As a takbat11 user, you have the following rights:

• Access: The right to know what information we hold about you.
• Right to Correction: The right to request correction of inaccurate or incomplete information stored in your account.
• Right to Opt Out of Marketing: The right to opt out of promotional communications at any time.
• Data Portability: The right to request your information in a structured format in certain circumstances.
• Right to Deletion: The right to request deletion of your personal information where legally possible (this may not apply to active accounts or ongoing legal obligations).

To exercise these rights, contact us at any time via 24/7 live chat or by email. We will aim to respond to your request within 30 business days of receipt.

9 Privacy of Minors

takbat11 strictly prohibits account registration and use of its services by anyone under the age of 21. We do not knowingly collect personal information from any person under the age of 21.

Age verification is mandatory when creating an account. If we become aware that a minor is using our services, we will immediately suspend that account and delete the associated information. For more details on responsible gaming, please visit our Responsible Gaming page.

10 Changes to This Policy

takbat11 reserves the right to update this Privacy Policy from time to time. For any significant changes, we will notify users in the following ways:

• The "Last Updated" date at the top of this page will be revised.
• Registered users will be informed of significant changes by email.
• A notification may be displayed when logging in to the service.

Continuing to use the service after changes have been made will be considered acceptance of the updated Policy. We therefore recommend checking this page regularly.

11 Additional Privacy Information

For international data transfers, takbat11 ensures that wherever information is processed, it remains protected in accordance with the standards described in this Policy. We are committed to complying with applicable data protection regulations in Bangladesh.

If you believe your information has been compromised or that this Policy has been violated, please contact us directly through the contact details provided below. We will take your concerns seriously.